Frequently asked questions
How will I know if my order has been placed?
Once the order has been processed a confirmation email will be sent to you. This is usually within 24 hours. Please note that this may go into your junk/spam if you have not shopped with us online before.
How long will it take to get my order?
Most orders are processed, dispatched, and delivered within 3-7 days of the order being placed. All delivery dates on Vision International are estimates and will depend on your location.
Do deliveries require a signature?
Yes. In order to ensure the security of your order, a signature will be required for every delivery.
How long are my quotations valid?
Our quotations are usually valid for 30 days, unless stated otherwise.
What if my items are not in stock?
If your required materials and resources are not available at the time of your order, we will arrange delivery within 30 to 60 days.
How long does it take to deliver chemicals?
If in stock, we can deliver within 3-7 days. If not available in stock, the delivery of chemicals may take 90 to 120 days, due to strict import regulations.
Can I return my item?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please refer to our Refunds & Return policy here.
Can I get my product personalized?
It depends on the product. Kindly send us a message or call us directly at this number:
92-959-536 between 8:00 am to 5:00 pm / Saturday through Thursday.